Return and Refund Policy for handmrug.com

Location: 24 Springfield Lane, Wolverhampton WV10 6PX
, UNITED KINGDOM

Contact Information:
Phone: +44 20 7836 6009
Email: support@handmrug.com

Owner Values: Welcome to handmrug, where eco-responsibility takes center stage. We’re dedicated to a greener future through sustainable sourcing, reduced packaging waste, and eco-friendly alternatives.

Store Type: Rugs Store

Shipping Information:
Shipping Delay: Minimum 1 day and Maximum 14 days.
We offer free shipping within the UK

Payment Methods: We accept payment through credit cards and PayPal.

Returns and Refunds Policy:
At handmrug, we want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, you may return it for a refund or exchange under the following conditions:

Eligibility for Returns:
You may request a return within 30 days of the delivery date.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

How to Initiate a Return:
To initiate a return, please contact us at support@handmrug.com or call us at +44 20 7836 6009. Provide your order number and reason for the return.

Return Process:
Upon approval, we will provide you with a return shipping label.
Carefully package the item(s) in their original packaging, attach the provided label, and drop off the package at a designated shipping location.

Refunds:
Refunds will be processed once we receive and inspect the returned item(s).
If the return is approved, we will issue a refund to your original payment method.

Please allow up to 10 for the refund to appear in your account.

Exchanges:
If you wish to exchange an item, please specify the replacement item when initiating the return. Exchanges are subject to availability.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.

Return Shipping Costs:
We offer free return shipping for orders

Cancellations:
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has shipped, it cannot be canceled.

Refund Processing Time:
Refund processing times may vary depending on your financial institution.
By shopping at handmrug, you agree to adhere to this Return and Refund Policy.

We reserve the right to modify this policy at any time, so please review it regularly. If you have any questions or concerns regarding our policy, please contact us at the provided phone number or email address.

Thank you for choosing handmrug, where we are committed to providing quality products and excellent customer service while promoting eco-responsibility.